What must be maintained when documenting calls?

• A. Public access
• B. Confidentiality and security
• C. Share with all staff
• D. Post on social media

Answer: (B)

Maintaining confidentiality and security is essential when documenting calls. You’re handling patient information, so the details you record should be accessible only to authorized personnel and stored in secure systems. Use proper login credentials, protect devices, and transmit notes through approved channels. Document only what’s necessary, keep records accurate and time-stamped, and follow your facility’s policies on who can view or share information. Never disclose or post patient details in public spaces or on social media, and avoid sharing with people who don’t need the information. This focus on privacy protects the patient and complies with privacy rules.